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Shipping Policy


Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check, and packaging. After purchase and fund verification, orders are sequentially ordered and fulfilled. Depending on the quantity of orders that we have received, processing times range anywhere from 2-5 business days. However, if time is of the essence, same day processing will automatically move you to the top of this list. 
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Canadian orders (inside Canada) usually take from 1-7 days to ship. Orders being delivered to the United States take around 4-10 days to ship. International orders, totally depend on the delivery location, but shipping times can range from 4-20 days to deliver. 
  • Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling costs and will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. Additionally, you may review below additional information for shipments shipping to Canada which can imply to other countries as well. 
If you have questions about processing time, shipping time, expedited shipping, customs fees, or anything else, feel free to contact us at suppot@livewooden.com and we would be happy to resolve any questions or concerns.