FAQ

ORDERS & SHIPPING

DO YOU SHIP INTERNATIONALLY

Yes, LiveWooden ships its products all over the world. Delivery times depend on selected shipping options and delivery location.

DO YOU SHIP TO P.O. BOXES?

Yes, we ship to P.O. boxes with a valid credit card and billing address. 

WHAT FORMS OF PAYMENT DO YOU ACCEPT

We accept every major credit and debit card including: Visa, MasterCard, American Express, and Discover. 

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

We pride ourselves with quick delivery times. Most orders deliver typically in 5-10 days. For more information, visit our shipping policy.

WHAT HAPPENS WHEN I PRE-ORDER A PRODUCT?

When you pre-order a product, you will be contacted with the expected delivery date. You are ordering the product before it has been manufactured. Thus, delivery times will vary depending on product intricacy and posted release dates (if applicable). If you are worried about the extended wait times, please contact us to see if anything can be done to expedite the pre-order process.

DOES INTERNATIONAL SHIPPING INCLUDE CUSTOMS CHARGES?

Prices do not include customs charges. If you have any questions or would like an estimate, feel free to contact our support staff. They would be happy to answer any questions that you might have. 

PRODUCT

HOW CAN I CARE FOR MY WOODEN PRODUCT PREVENT CRACKING AND INCREASE DURABILITY?

With proper care, a wooden product can be worn/used for many years to come.

The biggest enemy of wood is sudden changes in temperature and humidity. This means if you leave your wooden product (particularly watches and sunglasses) in a car on a hot sunny day, the high temperature has the ability to swell the wood and cause it to crack. Same with leaving it in the car on a particularly cold day or night, the cold will shrink the wood, putting pressure against the glass and pins and could cause breakage at those points.

Humidity control is also important. Too much and the wood will absorb the water and swell, too little and it will dry out the wood and shrink. Swelling and shrinking increase the possibility of cracking at the time and in the future.

So, when you are not wearing your watch be sure that it is inside, and also protected in either its original packaging OR in a watch or jewelry box to protect it from an overly wet or dry environment.

Additionally, the best thing you can do for the wood of your watch is to make sure it is properly conditioned, protecting the wood from the elements. We recommend Tung Oil or Lemon oil both of which can be found at hardware stores, or online.

Using a soft cloth, pour 1 teaspoon of your chosen oil onto the cloth and then use the cloth over the surface of the wood, buffing slightly. This will aid in keeping your watch clean and conditioned and will increase the luster.

HOW CAN I ORDER EXTRA WATCH LINKS OR SPECIAL TOOLS

Please contact our support team. We tackle these requests on a case by case basis. 

HOW DO I RESIZE A WOODEN WATCH STRAP?

Every one of our watches can be taken to any jeweler or watch shop where the watch will be resized to your specifications. However, our team can resize your watch prior to shipment so that it arrives ready to wear. To do this, use a tape measure and wrap it around the wrist on which you plan to wear your timepiece. Make a note of the number at the point where the tape meets the 0. To ensure the watch fits comfortably, add 0.25 cm. You can then add or subtract centimeters according to whether you prefer a loose, exact or tight fit. Then mention this number in the 'order comments' field. 

Or watch this quick explainer video.  

REFUNDS & EXCHANGES WITHIN 30 DAYS OF DELIVERY 

We will exchange your watch free of charge. We just ask that you cover the shipping fee back to us. Simply return the undamaged product to us along with the original box and all included cards.  Please see our Return policy for instructions.

 

WHOLESALE

HOW DO I OBTAIN WHOLESALE PRICING?

As LiveWooden grows we continue to explore new partnerships and relationships. If you have a store and want to showcase our wooden products, please visit our contact page, our team would be thrilled to hear from you!